Notice #307485
Investigating

City & Guilds Learning Assistant Mobile Apps

Began:

We are still investigating reports of some users having issues with our Mobile Apps. If you are experiencing issues with our App we advise you to use the mobile device recording features and upload through the website interface via a browser. We apologise for any inconvenience. If you have any further questions, please contact digitalsupport@cityandguilds.com or telephone 0141 341 5730. We will provide a further update on 30th May 2024.

We are still investigating reports of some users having issues with our Mobile Apps. If you are experiencing issues with our App we advise you to use the mobile device recording features and upload through the website interface via a browser. We apologise for any inconvenience. If you have any further questions, please contact digitalsupport@cityandguilds.com or telephone 0141 341 5730. We will provide a further update on 23rd May 2024.

We are still investigating reports of some users having issues with our Mobile Apps. If you are experiencing issues with our App we advise you to use the mobile device recording features and upload through the website interface via a browser. We apologise for any inconvenience. If you have any further questions, please contact digitalsupport@cityandguilds.com or telephone 0141 341 5730. We will provide a further update on 9th May 2024.

We are still investigating reports of some users having issues with our Mobile Apps. If you are experiencing issues with our App we advise you to use the mobile device recording features and upload through the website interface via a browser. We apologise for any inconvenience. If you have any further questions, please contact digitalsupport@cityandguilds.com or telephone 0141 341 5730. We will provide a further update on 2nd May 2024.

We are still investigating reports of some users having issues with our Mobile Apps. If you are experiencing issues with our App we advise you to use the mobile device recording features and upload through the website interface via a browser. We apologise for any inconvenience. If you have any further questions, please contact digitalsupport@cityandguilds.com or telephone 0141 341 5730. We will provide a further update on 25th April 2024.

We are still investigating reports of some users having issues with our Mobile Apps. If you are experiencing issues with our App we advise you to use the mobile device recording features and upload through the website interface via a browser. We apologise for any inconvenience. If you have any further questions, please contact digitalsupport@cityandguilds.com or telephone 0141 341 5730. We will provide a further update on 18th April 2024.

We are still investigating reports of some users having issues with our Mobile Apps. If you are experiencing issues with our App we advise you to use the mobile device recording features and upload through the website interface via a browser. We apologise for any inconvenience. If you have any further questions, please contact digitalsupport@cityandguilds.com or telephone 0141 341 5730. We will provide a further update on 11th April 2024.

We are still investigating reports of some users having issues with our Mobile Apps. If you are experiencing issues with our App we advise you to use the mobile device recording features and upload through the website interface via a browser. We apologise for any inconvenience. If you have any further questions, please contact digitalsupport@cityandguilds.com or telephone 0141 341 5730. We will provide a further update on 4th April 2024.

We are still investigating reports of some users having issues with our Mobile Apps. If you are experiencing issues with our App we advise you to use the mobile device recording features and upload through the website interface via a browser. We apologise for any inconvenience. If you have any further questions, please contact digitalsupport@cityandguilds.com or telephone 0141 341 5730. We will provide a further update on 28th March 2024.

We are still investigating reports of some users having issues with our Mobile Apps. If you are experiencing issues with our App we advise you to use the mobile device recording features and upload through the website interface via a browser. We apologise for any inconvenience. If you have any further questions please contact digitalsupport@cityandguilds.com or telephone 0141 341 5730. We will provide a further update on 28th March 2024.

  • City & Guilds Products

    These are the products offered by City & Guilds

    • Learning Assistant

      This is the eportfolio system supported by City & Guilds

      • LA Connect

        Our unique integration into the City & Guilds systems.

      • Reporting

        Our data reporting suite.

      • Evidence Storage

        Where we store all learner evidence

    • Get to Gateway

      Is our City & Guilds and ILM Apprenticeship product

    • PIVOT

      This is our enterprise Apprenticeship Delivery Product

  • API - MIS integration

    How your services connect with Learning Assistant, Pivot and Get to Gateway

    • Authentication

      Our access check component

  • Content

    This is the Totara system where all our content for Get to Gateway and PIVOT sits and managed

    • Scorm files access

      within the content pages there are scorm files

    • Evidence Transfer

      within our content pages, evidence transfer directly to the eportfolio once the task is submitted

Previous Incidents
No further notices from the past 7 days.