City & Guilds Learning Assistant

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Operational

City & Guilds Products
These are the products offered by City & Guilds
- Operational
  
  Learning Assistant Mobile
  This is the LA Android and iOS mobile apps
  - Operational
    
    Android App
    Android App via Playstore
  - Operational
    
    iOS App
    iOS App via App Store
- Operational
  
  Learning Assistant
  This is the eportfolio system supported by City & Guilds
  - Operational
    
    LA Connect
    Our unique integration into the City & Guilds systems.
  - Operational
    
    Reporting
    Our data reporting suite.
  - Operational
    
    Evidence Storage
    Where we store all learner evidence
Operational

API - MIS integration
How your services connect with Learning Assistant
- Operational
  
  Authentication
  Our access check component

Previous Incidents

[Resolved] Learning Assistant Performance Issues

Began: 13 Apr 11:45 BST Ended: 14 Apr 11:34 BST Duration: 23 hours and 48 minutes

City & Guilds Products
Learning Assistant Mobile
Android App
iOS App
Learning Assistant
LA Connect
Reporting
Evidence Storage
API - MIS integration
Authentication

Mon, 13 Apr 2026

11:45:49 BST: We are currently experiencing service disruption, and some users may have difficulty logging in or notice slower performance across our platform. Our team is actively investigating and working to resolve the issue as quickly as possible. We will provide an update as soon as more information becomes available. Thank you for your patience and understanding.

Tue, 14 Apr 2026

11:34:32 BST: The issue has now been resolved. Thank you for your patience.

Past notices

No further notices from the past 7 days.